Refund & Cancellation Policy

This Refund & Cancellation Policy outlines the terms and conditions regarding refunds and cancellations for services provided by Atticus Technology Software - FZCO ("Atticus," "we," "us," or "our").

1. Payment Confirmation

Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt. The confirmation email is sent to the address provided at checkout and includes:

• The transaction reference and date
• The amount and currency as displayed at checkout
• The invoice or engagement the payment relates to
• A copy of the on-screen receipt

Where SMS is supported for your account, a short confirmation message may also be sent in addition to the email. If you have not received the email confirmation within 24 hours of your payment, please contact us at info@atticussoftwaretech.com and we will investigate within one (1) business day.

2. Usage-Based Services

Our services operate on a usage-based pricing model. You are billed based on your actual consumption of the Services as measured by our systems. Because charges are incurred based on usage that has already occurred, the following refund terms apply.

3. Refund Eligibility

3.1 Eligible for Refund

You may be eligible for a full or partial refund in the following cases:

• Technical Errors: If you were charged due to a technical error or system malfunction on our part that resulted in incorrect billing.
• Duplicate Charges: If you were charged more than once for the same usage period or transaction.
• Service Unavailability: If the Services were unavailable for an extended period due to issues on our end and you were still billed for that period.
• Unauthorized Transactions: If charges were made without your authorization (subject to investigation).

3.2 Not Eligible for Refund

Refunds will generally not be provided for:

• Usage that has been legitimately consumed
• Dissatisfaction with the Services after usage has occurred (we encourage you to try our Services with minimal usage first)
• Price changes that were communicated in advance with reasonable notice
• Charges resulting from unauthorized access to your account due to your failure to maintain account security

4. Refund Process

To request a refund:

• Contact us at info@atticussoftwaretech.com within 30 days of the disputed charge.
• Include your account details, the transaction in question, and the reason for the refund request.
• We will review your request and respond within 5-10 business days.

Refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed. The actual time for the refund to appear in your account may vary depending on your card issuer or bank.

5. Cancellation

Engagements may be cancelled in writing at any time before work on a milestone has commenced. Requests to cancel an order or engagement should be sent to info@atticussoftwaretech.com as soon as reasonably possible, and in any event within seven (7) days of the order or invoice, so that we can stop downstream work and evaluate eligibility for a refund under Section 3. Cancellations requested after work on a milestone has begun will be assessed on a pro-rata basis against work already performed.

5.1 How to Cancel

You may cancel your account or subscription at any time through your account settings or by contacting us at info@atticussoftwaretech.com.

5.2 Effect of Cancellation

• Upon cancellation, you will retain access to the Services until the end of your current billing cycle.
• Any outstanding usage charges incurred before the cancellation date will still be billed.
• Your data will be retained for 30 days after cancellation, after which it may be permanently deleted unless retention is required by law.
• You may reactivate your account within 30 days of cancellation without losing your data.

5.3 Cancellation by Atticus

We reserve the right to cancel your account or access to Services if:

• You breach our Terms of Service
• You fail to pay outstanding charges after reasonable notice
• We are required to do so by law or regulation
• We discontinue the relevant Service (with 30 days' prior notice)

6. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your payment provider. We are committed to resolving any billing disputes fairly and promptly. Initiating a chargeback without first attempting to resolve the issue with us may result in suspension of your account pending investigation.

7. Currency and Fees

Refunds will be issued in the same currency as the original transaction. We are not responsible for any currency conversion fees or exchange rate differences that may apply.

8. Changes to This Policy

We reserve the right to modify this Refund & Cancellation Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Material changes will be communicated via email or in-app notification.

9. Contact Us

For refund requests or questions about this policy, please contact us at:

Atticus Technology Software - FZCO
IFZA Business Park, Dubai Silicon Oasis
Dubai, United Arab Emirates
Email: info@atticussoftwaretech.com
License No: 87040